No website
Your Google listing has reviews and the website field is empty. People read the reviews, look for somewhere to go, and call the next firm.
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After your site is live
Your website brings the enquiry.This makes sure someone answers it.
Once the site is live, these extras answer every enquiry, follow it up, keep reviews coming and send you one page a week showing what came in. Each one is optional, and each is added only when the one before it is working.
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Where firms start
Four problems we are usually called in for.
Site down, or the domain about to lapse
The domain has expired or is weeks from it. Google and the directories keep sending people to a page that no longer loads.
A site Google does not know about
There is a site, but your Google listing does not link to it, so people who find you on the map never reach it.
Paying for clicks that land nowhere
The ads run and the clicks cost money, but the page they land on is slow on a phone or has no clear next step.
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The extras
Three extras, added once the site is working.
Add one, two or all three. Each is scoped separately on the call, and you approve every message and question before it runs.
Answered
Every enquiry answered, even when nobody can pick up.
- Missed-call text-back: the caller gets a text within a minute
- An instant reply to every new form and chat enquiry
- An after-hours AI receptionist that takes details and books a consultation
- Confirmations, reminders and re-booking when a consultation is missed
- One inbox for texts, email, chat and Google messages
Followed up
Every enquiry kept in one place and chased until it gets an answer.
- Every enquiry in one list, in the firm’s name: who called, what they need, what happened next
- You are told about every new enquiry, with an alert if nobody replies within ten minutes
- Two weeks of follow-up for enquiries that go quiet, then closed
- Questionnaire, conflict check and engagement letter sent for signature
Reviewed and found
More reviews, and more of the right searches ending on your firm.
- A review request after every consultation or closed matter
- Unhappy feedback comes to you first, and every review gets a reply
- Your name, address and phone kept consistent across directories
- New practice-area pages through the SEO & AEO add-on
- Ads only once the enquiries you already get are being answered
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Reporting
One page in your inbox on Monday morning.
Calls answered, enquiries received, consultations booked, reviews added and how you appear for your main searches. Sent by email. No dashboard to log into.
Week of 5 OctoberExample firm
- Calls answered: 41
- Missed calls texted back: 9
- New enquiries: 17
- Consultations booked: 7
- New reviews: 3
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Ground rules
What the system never does.
- No automated message gives legal advice or accepts a matter
- A person at the firm reviews every new enquiry before anything is promised
- Consent before any text is sent, and quiet hours respected
- Only intake basics are stored, and they belong to the firm
- Your number stays the same, and you own the domain, the enquiry list and every account
- Switch any of it off at any time and keep everything
Choosing between this, an answering service and intake software?
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Questions
Common questions.
Does the AI receptionist give legal advice or accept a matter?
No. It takes the caller’s details, asks the intake questions you approved and books a time. Advice, conflicts and taking on the matter stay with a lawyer.
Can I see the text-back before I decide?
Yes. On the 15-minute call we can run it against your own phone, so you see the text arrive and read what it says.
Do I have to change my number?
No. Your existing number stays on everything. The tracking sits behind it, not in front of it.
Can I stop?
Yes. Everything after the site is month to month. Stop, and you keep the site, the domain, the number and the data.
Do you run ads?
Only after the enquiries you already receive are being answered and followed up. Ads that ring an unanswered phone are the most expensive mistake a firm can make.
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The next step
See your new site before you decide.
Send us your firm’s name and city and we’ll build a free preview of your new homepage, or book a 15-minute call.